The China Casebook On Operational Risk
The book is organized into six chapters. Chapter 1 deals with cases of cost management and how firms can use cost accounting to manage activities and customers and get an idea of the cost of human resource turnover, which is a current challenge facing firms in China. Chapter 2 presents two cases of firms facing the start-up earlyoperation challenge and how they managed their business in the early stages. Chapter 3 includes cases of large firm issues and the challenges they faced in managing diverse operations in China, including service operations, sales and service of consumer electronic products, and car financing operations. Chapter 4 covers implementation issues surrounding the adoption of sophisticated management control systems, with the balanced scorecard being the leading example. Chapter 5 contains cases that focus on the operational issues or risks associated with managing diverse operations spread across many provinces in China. Chapter 6 focuses on the risks of fraud and liquidation and problems in liquidating a firm in China.
Dr Neale G. O'Connor
PEARSON, 2012