China Supplier 1000 Project Report

Project brief:

As part of the area of controllership we are studying how suppliers manage their partnership with various downstream customers (e.g. how do they measure customer satisfaction?). Questions to be asked come under two general categories:
  • How suppliers gain qualification? What types of qualification routines do customers undertake?  Frequency of visits, types of information requested?
  • How suppliers are monitored and measured by your large customers? For example, the measurements used and reported by your firm and by customers for the purposes of successfully managing the partnership?

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